Quality Service Module I: Adapting
to Change and Avoiding the Campus Runaround
Module I is a prerequisite for modules II and III and lays the
foundation for the other modules in the Quality Service
series. Quality Service Module I focuses on introducing you
to Quality Service at St. John’s University, adapting to a changing
environment and working across departmental lines. Learn what
you can do as service providers to help prevent one of the biggest
frustrations for our students: the campus run around.
Learn
- How St. John’s University defines Quality Service and why it’s
important
- How to maintain effectiveness amidst change
- How to adapt to change using tips from the best-selling
business book, “Who Moved My Cheese”
- Ways to prevent the campus run around
- How to work across department lines to achieve
objectives
Who Should Attend
Staff and non-supervisory administrators
Enroll Now