HR Workshop - Business Writing III: Writing Memos, Letters, and E-mail: Delivering Negative or Bad News, Queens

You must attend Business Writing I prior to attending modules II through V. The purpose of Module III is to focus primarily on writing and revising negative and bad news memos, letters, and e-mail that achieve your goals. Attendees will have the opportunity to create memos and letters for hypothetical, bad news situations.

Learn

• How to create memos and letters that achieve your goals
• The organization, formatting and writing of memos and letters
• Direct frontloaded memos and letters
• Indirect differed load memos and letters
• Using the E-mail channel
• How to write and revise negative news memos
• Creating a deferred bad news memo
• Creating a direct bad news memo
• How to write and revise indirect letters for negative news
• Claim denials

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