Prerequisite
You must attend Business Writing I prior to attending
modules II through V.
The purpose of Module III is to focus primarily on writing and
revising negative and bad news memos, letters, and e-mail that
achieve your goals. Attendees will have the opportunity to create
memos and letters for hypothetical, bad news situations.
Learn
- How to create memos and letters that achieve your goals
- The organization, formatting and writing of memos and
letters
- Direct frontloaded memos and letters
- Indirect differed load memos and letters
- Using the E-mail channel
- How to write and revise negative news memos
- Creating a deferred bad news memo
- Creating a direct bad news memo
- How to write and revise indirect letters for negative news
Who Should Attend
Staff and Administrators
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