Encouraging Open and Productive
Dialogue
Whether your tough discussions involve an underperforming
employee, a union rep, an over budget vendor, or an irate customer,
your ability to navigate the rough waters towards a win/win is
crucial to your personal and organizational success. At this highly
interactive workshop you will learn how to properly prepare for the
discussion; how to manage your stress before and after; how to
reframe blame statements so the conversation can move forward; how
to manage both your own and the other person's emotions; and much
more.
Admission/Price
$325
Target Audience
Administrators who supervise
To Register
Contact Valerie Castro (718) 990-2330 or e-mail td@stjohns.edu.