Module I is a pre-requisite for Module II.
Quality Service Module II focuses on effective communication skills
and the impact it can have on the level of Quality Service you
provide. This module offers you the opportunity for hand-on
skills practice in face-to-face communication, active listening
techniques, and defusing a difficult situation.
Learn
- How Effective Communication is defined and its role in
providing Quality Service
- Steps for improving your face-to-face communication skills
- How to use active listening to help you become a better
listener
- How to defuse a difficult situation and reach agreement
- Tips for communicating with your supervisor
- Tips for effective telephone communication
Who Should Attend
Staff and non-supervisory Administrators
View the complete HR
Training Calendar or click on available event dates
on the right to register for this course.
Return to Workshop
Offerings.